Evaluate the root cause of unbilled receivables, capture supporting documentation and implement cash collection strategies for continued success.
Revenue leakage due to unbilled services is an increased focus for many home health providers. With McBee as your partner, your organization can equip your team with the right resources and strategies to correctly capture and bill for the services they delivered. McBee Unbilled Revenue Mitigation Services increase cash collections by decreasing the unbilled revenue amount. Our team of documentation specialists assesses your organization’s compliance with payor guidelines and ensures that all documentation required for billing is present to decrease write offs or denials.
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The McBee Advantage
McBee evaluates the root cause of a Provider’s unbilled revenue delayed by outstanding documentation. McBee assesses the efficiency of the current process for F2F and physician orders document capture and identifies opportunities for best practice improvement. Our documentation specialists have more than 5+ years of experience in document tracking. The team’s in-depth knowledge of payer guidelines, government policies, and all major EMR systems have allowed them to track an average of 3,000 orders per month and reduce unbilled AR for providers nationwide.
Our Approach
Assess document tracking processes and make recommendation for optimizing current systems
Track trends and investigate why orders are not being returned by physicians
Make appropriate updates to orders to assure they are completed compliantly
Support with indexing documentation into medical records within the EMR system
Weekly reporting on findings, including outstanding documentation volume and unbilled revenue volume
10k+
Average number of orders resolved per month by McBee
Decades of Industry Experience. Solutions that Empower.
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Frequently Asked Questions About Unbilled Revenue Mitigation Services
Unbilled revenue mitigation is a specialized service offered by McBee that focuses on identifying, addressing, and converting services rendered but not yet billed into collectible revenue. It helps your organization capture lost revenue from unbilled receivables. This service supports your cash collections by ensuring that all services are properly documented and submitted for payment.
Unbilled receivables represent a disparity between services rendered and revenue earned. When charges aren’t billed promptly, payments may be delayed and filing deadlines missed—unnecessary write-offs may even occur. These breakdowns directly impact the cash flow and financial health of a healthcare operation.
Incomplete or missing documentation—such as face-to-face encounter forms, unsigned plans of care, or verbal orders—can cause major delays in billing and lead to millions in unbilled receivables. One home health agency partnered with McBee after identifying $6.9M in unbilled Medicare revenue, with 68% of the issue tied to missing face-to-face encounter documentation. McBee addressed the problem with targeted education, agency-wide audits, and a streamlined orders management strategy. As a result, the agency resolved the entire backlog, improved documentation compliance, and strengthened cash collections with lasting workflow improvements.
No. While at McBee we frequently assist with Medicare billing issues, our unbilled revenue mitigation services apply across all payers—including Medicaid, commercial insurance, and managed care. We help you optimize cash collections across the board.
Our onboarding process aims to seamlessly integrate with your current operations. We start by thoroughly reviewing your extant systems and workflows. We then develop a customized integration plan that minimizes disruption while enabling effective identification and resolution of unbilled receivables.
Yes. In resolving the backlog of unbilled services, we simultaneously identify opportunities for process improvement within your organization, informed by the actual strengths and weaknesses of your institution. This isn’t a cookie-cutter solution. It’s a data-driven plan to help the particular individuals on your team to more easily identify friction in your billing methods.