PDGM introduces complex challenges and heightens the importance of efficient discipline utilization while maintaining quality care outcomes. The role that the clinical manager plays in this care management process can make or break success under the new model. This session will cover strategies for effective collaboration of care and agency leadership development in order to maintain focus on patient-centered quality care delivery.
Carissa McKenna, RN, BSN, COS-C, HCS-D
Senior Clinical Consulting Manager, McBee
Carissa McKenna, RN, BSN, COS-C, HCS-D, is a Senior Clinical Consulting Manager at McBee with more than 21 years of experience in the health care industry. In her role at McBee, she has been involved in many aspects of client fulfillment, including OASIS and coding, episode management and on-site education. While specializing in performance improvement, Carissa is also experienced in managed care, health maintenance organizations, quality assurance, clinical documentation, integrated chronic care management, and education. She is experienced in both the home health and hospice survey processes, accreditation compliance, and Medicare regulations. While working with providers, Carissa has developed and implemented several clinical workflows, as well as documentation and quality assurance tools. Carissa currently manages several clients in episode management engagements, helping them to improve adherence to the established plan of care to ensure positive outcomes clinically, financially and operationally.