At Banner Health, an agency serving 14,000 patients at 6 branches, the COVID-19 pandemic has spring boarded video visits and patient engagement 5-10 years into the future. Clinicians are now willing to use innovative ideas to their advantage in a way that all of the change management and planning in the world wouldn’t have accomplished on its own.
Kimberly Lane, Senior Director Post-Acute Home Health Operations at Banner Health, joined this episode of McBee CareThreads to talk about how to use disruptive experiences to improve patient care.
What we discussed with Kim:
- How she allayed team members’ concerns early in the pandemic
- The value that a bring-your-own-device contract brought to her team and patients
- Kim’s team-building and communication advice for a remote-work environment