“Everyone has the opportunity to move the quality needle forward.”

In this podcast, Jennifer Kennedy, Vice President of Quality & Standards at CHAP, joins Maria Warren to discuss hospice quality performance and improvement programs.

Maria and Jennifer agree that every day is a clean slate for hospice organizations to improve quality and exceed expectations.

Hospice quality measures are quickly advancing and in order to adapt, organizations are developing robust improvement programs to keep up with the evolution of quality reporting. Staff members must find ways to stay proactive, as well as maintain patient satisfaction. Organizations should begin treating quality the same way compliance is handled, but where to begin?

Listen in as we discuss:

  • Building an efficient quality improvement program
  • Cultivating an environment that values quality with the support of leadership
  • Understanding your current state in order to discover areas of opportunities
  • Trending and tracking your data against regulatory requirements



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