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Read more health system case studies from McBee Healthcare Associates

93% Decrease in Call Abandonment Rate Leads to $7.8 Million Revenue Increase Opportunity

2020-01-03T13:47:01-05:00Categories: Case Studies, Health System|Tags: , |

McBee developed a work plan for the implementation of a Central Business Office (CBO) scheduling call center. This engagement significantly improved the financial viability of the health system with a $7.8 million increased gross revenue opportunity. The call abandonment rate was decreased from 27% to 2% without increasing the number of full time employees.

Utilization Management Engagement Recovers $1.8M in Additional Revenue in the First 90 Days

2021-07-07T06:59:38-05:00Categories: Case Studies, Health System|Tags: , , |

By implementing improved processes, physician and staff education, tailored operations strategies and increased admission reviews, this engagement slashed observation rates by a third. As a result of working with utilization review staff to achieve correct patient status assignments, the health system experienced a $1.8M revenue improvement in the first three months of the engagement.