Our partnership yields sustainable results.
Our approach to customizing every solution ensures success. Whether it’s a long term business transformation, or a targeted tactical project, we begin every engagement following a client-centric process we’ve been perfecting for more than 45 years.
Jumping into a solution before knowing full scope of the issue at hand can be a recipe for failure. While gut instinct and anecdotal evidence are helpful, they don’t provide information sufficient to build the right solution. Our consultants partner with you at the onset to gather all the details of your unique situation.
To gather deep and meaningful insights we capture qualitative data via stakeholder interviews and surveys, dissect what is and is not useful, then quantify findings to ensure our solution strategy is sound.
We approach every challenge with a blank slate, so our recommendations are based on fact, not assumption.
- Deep dive to determine the “why”
- Philosophy of evidence, not opinion
- Gather data, intelligence, and information
- Find anomalies and determine relevance
- This upfront investment of time eliminates uncertainty, and ensures our clients have the highest level of confidence in our work.
To ensure the best outcome, we partner with clients to design a tailored solution.
During this phase, we maintain a broad view to ensure we maximize impact across the widest possible set of financial, clinical, and operational issues, and build a solution to last.
Engagement projects are made up of a number of phases. Each phase has numerous deliverables with clearly defined and agreed-upon goals – KPIs – that must be met to consider the project a success.
Working with the client, we define key stakeholders and the best working rhythm, including checkpoints, frequency and type of meetings, and decision making.
- Solutions built to last
- Collaborative effort
- Team tailored to engagement
Once we know why the problem occurs and have created a solution, we get to work.
A lead consultant will oversee the project, supported by a select group of individuals assigned to support each engagement based upon their subject matter expertise. This team brings unmatched real-world experience and hands-on involvement gained from years of focused experience and ongoing training and education.
We believe in frequent touch points and a disciplined review process. As we partner with our clients throughout the process, clients are kept informed through consistent updates and reporting.
More than just short term results, our strategic foresight provides a view into the future to avoid further issues.
- Focused, experienced team
- Disciplined review process
- Strategic foresight
We constantly measure KPIs. Clients expect tangible deliverables, and we don’t disappoint. We are committed to transparent reporting on the progress we make toward meeting the established goals.
These reports and metrics can be used toward next steps in the engagement.
- Progress and milestones
- Financial implications